Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color (if applicable), and click "Add to Cart". Proceed to checkout when you're ready to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.
Shipping & Delivery
Where do you ship?
We currently ship worldwide to most countries. During checkout, you'll be able to see if we deliver to your location.
How long does shipping take?
Standard shipping typically takes 5-10 business days for domestic orders and 10-20 business days for international orders. Processing time is 1-3 business days before shipment.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Delivery times vary by destination.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Some sale items may be final sale.
How do I initiate a return?
Please visit our Returns Center in your account dashboard to start the return process. You'll receive instructions and a prepaid return label if applicable.
Do you offer exchanges?
Currently, we don't offer direct exchanges. You'll need to return the original item and place a new order for the desired size or style.
Sizing & Product Information
Where can I find size charts?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our charts for the best fit.
How do I care for my garments?
Care instructions are listed on each product page and on the garment tags. We recommend following these instructions to maintain the quality of your items.
Are your products true to size?
Our sizing is standard, but fit can vary by style. We recommend checking the specific measurements for each item and reading customer reviews for fit feedback.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status in your account dashboard.
What should I do if I receive a damaged item?
Please contact our customer service team immediately with photos of the damaged item and packaging. We'll arrange for a replacement or refund.